Privacy Policy

PremierPerk, a Premier360 company (“PremierPerk,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our websites, create or use an account, place or manage an order, save products or purchase lists, request a quote, contact our team, or otherwise interact with PremierPerk online or in connection with our products and services.

This policy applies to the PremierPerk marketing website, ordering portal, customer-account pages, and related online services that link to this policy (collectively, the “Services”). It does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

Information you provide

Depending on how you use the Services, we may collect:

• Business and contact information, such as your name, company name, job title, business email address, phone number, billing address, delivery address, office location, department, or other business details.
• Account information, such as your username, password or password credentials, account preferences, authorized users, and account status.
• Order and transaction information, including products ordered, quantities, prices, contract pricing, purchase history, order notes, delivery instructions, tax information, and invoice or payment status.
• Saved-product information, including wishlists, saved items, favorites, purchase lists, recurring-order preferences, and recently viewed products.
• Payment and billing information. Payments may be processed by third-party payment providers. We generally receive transaction confirmations and limited payment-related information rather than complete payment-card details.
• Communications, such as quote requests, support requests, emails, survey responses, and other information you provide when communicating with our team.

Information collected automatically

When you use the Services, we and our service providers may automatically collect:

• IP address, browser type, device type, operating system, language, and approximate location derived from IP address.
• Pages viewed, searches performed, links selected, referring pages, dates and times of access, and other website activity.
• Shopping-cart, login-session, cookie, and similar technical information necessary to operate and secure the Services.
• Information used to detect fraud, prevent misuse, diagnose technical problems, and protect accounts and transactions.

Information from other sources

We may receive information from your employer or organization, authorized account administrators, Premier360 affiliates, payment processors, delivery or logistics providers, customer-support providers, analytics providers, fraud-prevention services, and other vendors that support our business.

2. How We Use Information

We may use personal information to:

• Create, maintain, authenticate, and secure customer accounts.
• Display account-specific products, purchase lists, saved items, and contract pricing.
• Process, confirm, fulfill, deliver, invoice, and support orders.
• Process payments, credits, refunds, and related financial transactions.
• Respond to inquiries, requests for quotes, and customer-service requests.
• Communicate about orders, deliveries, account activity, product availability, substitutions, and service updates.
• Improve our products, Services, website experience, search tools, and customer support.
• Maintain business records, perform accounting, and comply with tax, legal, regulatory, and contractual obligations.
• Detect, investigate, and prevent fraud, cybersecurity threats, unauthorized access, and other harmful activity.
• Send marketing communications where permitted by law. You may unsubscribe from promotional email using the link provided in the message.
• Establish, exercise, or defend legal claims and enforce our agreements and policies.

3. Cookies and Similar Technologies

We use cookies and similar technologies to keep users signed in, maintain shopping carts, remember account and website preferences, support saved-product features, secure the Services, understand website performance, and improve the customer experience.

Cookies used through the Services may include:

• Essential cookies required for account login, shopping-cart functions, checkout, security, and core website operation.
• Functional cookies that remember preferences, saved items, and other requested features.
• Analytics cookies that help us understand traffic, usage, performance, and website errors.
• Advertising cookies, if used, that help measure campaigns or provide more relevant advertising.

You can control many cookies through your browser settings and any cookie-preference tool available on the Services. Disabling certain cookies may prevent account, cart, saved-item, or checkout features from working correctly. Where required by applicable law, we honor legally recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

4. How We Disclose Information

We may disclose personal information to:

• Premier360 companies and internal teams that provide account management, customer support, purchasing, delivery, technology, finance, and related services.
• Payment processors and financial-service providers to authorize and process payments, credits, and refunds.
• Delivery, logistics, fulfillment, and product partners when necessary to fulfill and deliver orders, communicate shipment information, or provide requested services.
• Technology and business-service providers, including website hosting, cloud storage, order-management, ERP, email, customer support, analytics, security, fraud-prevention, and professional-services providers.
• Your organization and its authorized administrators where your account or purchases are managed by your employer or another business customer.
• Government authorities, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, accounts, or transactions.
• Parties to a business transaction involving a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.

5. Payment and Delivery Providers

When you make a payment, information such as your name, billing address, email address, phone number, purchase amount, and transaction identifiers may be transmitted to the payment provider processing the transaction. The payment provider’s handling of that information is governed by its own privacy policy and terms.

To calculate delivery, fulfill an order, generate delivery documentation, or provide tracking and notifications, we may share information such as your name, business name, delivery address, phone number, email address, order number, and order contents with delivery, logistics, or fulfillment providers.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this policy. Retention periods vary based on the type of information, account activity, order and delivery requirements, contractual commitments, security needs, dispute-resolution needs, and applicable legal, tax, accounting, and recordkeeping obligations.

For example, we may retain account information while an account remains active; order, invoice, delivery, and transaction records for the period required to meet business and legal obligations; and support communications for a reasonable period after the matter is resolved. When information is no longer required, we may delete, de-identify, or anonymize it, subject to applicable law and technical limitations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, or disclosure. These safeguards may include access controls, account authentication, security monitoring, employee practices, vendor oversight, and protections appropriate to the nature of the information maintained.

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been accessed without authorization.

8. Your Privacy Choices and Rights

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Request access to or a copy of personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions regarding a privacy request where applicable.
• Exercise privacy rights without unlawful discrimination.

To submit a request, email premierperk@premier-360.com with the subject line “Privacy Request.” Please describe your request and identify the email address associated with your account. We may need to verify your identity and authority before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

Certain information may be exempt from a request or retained as permitted or required by law, including information needed to complete transactions, maintain financial records, prevent fraud, secure the Services, or establish and defend legal claims.

9. Business Customer Accounts

Many PremierPerk accounts are established for businesses and other organizations. Your organization may designate administrators who can manage authorized users, locations, purchase lists, pricing, addresses, and orders. Information submitted through a business account may be accessible to the organization and its authorized administrators. Please contact your organization if you have questions about its use of information available through your business account.

10. Third-Party Links and Services

The Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

The Services are intended for business customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Services, please contact us so we can review and address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal obligations. The revised policy will be posted with a new effective date. If required by law, we will provide additional notice of material changes.